These general terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services proposed our establishment whose details are specified in this document of confirmation of reservation. They govern all the steps necessary for the booking and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted the present general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general terms and conditions apply to all reservations made via the internet, via our booking platform.
The customer chooses the services presented on our booking platform.He / she acknowledges having read the nature, the destination and the booking conditions of the services available on our reservation platform and requested and obtained the necessary and / or complementary information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility can not be sought in this respect. The reservation is deemed accepted by the customer at the end of the reservation process.
3 Booking Process
Reservations made by the customer are made via the dematerialized booking voucher accessible online on our booking platform. The reservation is deemed to be formed upon receipt of the booking voucher. The client commits himself, before any reservation, to complete the information requested on the voucher or the reservation request. The customer attests to the veracity and accuracy of the information transmitted.After the final choice of the services to be booked, the reservation procedure includes the entry of the credit card in guarantee or prepayment request, consultation and acceptance of the general conditions of sale and conditions of sale of the reserved rate before the validation of the reservation and finally validation of the reservation by the customer.
4 Acknowledgment of receipt of reservation
Our booking platform acknowledges receipt of the customer's reservation by sending an email immediately. In the case of online booking, the booking acknowledgment of the reservation by e-mail summarizes the contract offer, reserved services, prices, conditions of sale relating to the selected tariff, accepted by the customer and the date reservation made.The reservation will be considered validated after verification of a bank authorization or a security deposit within 24 hours and after checking the availability by the establishment, otherwise the booking will be canceled.
5 Customer cancellation or modification
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code of consumption. The conditions of sale of the reserved rate specify the modalities of cancellation and / or modification of the reservation. No refunds will be given for any sums paid in advance. If canceled or modified up to 10 days before date of arrival, no fee will be charged. If canceled later or in case of no-show, 100 percent of the room will be charged.When the conditions of sale of the reserved rate allow, cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by e-mail.
In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow, cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by e-mail.
6 Consumption of benefit
Pursuant to the regulations in force in some countries, the client may be asked to fill out a policy card upon arrival. To do this, the client will be asked to present an identity document in order to check whether it needs to complete the police record.Any behavior contrary to good morals and public order will lead the establishment to ask the client to leave the establishment without any compensation and without any refund if a settlement has already been made. Our establishment has an Internal Regulations, the customer accepts and agrees to respect the said regulation. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and without any refund if a settlement has already Our hotel offers WIFI access (paying or not) allowing guests to connect to the internet.The customer undertakes that the computer resources made available to him by the hotel are in no way used for the purposes of reproduction, representation, making available or communicating to the public works or objects protected by copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Code of intellectual property when such authorization is required. If the customer fails to comply with the aforementioned obligations, he may be charged with an offense of counterfeiting (article L.335-3 of the Intellectual Property Code), fined 300,000 euros and three years imprisonment .The customer is also obliged to comply with the security policy of the Internet access provider of the hotel, including the rules of use of the means of security implemented in order to prevent the illegal use of resources and to refrain from any act adversely affecting the effectiveness of those means.
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate a picture as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.The establishment can not be held responsible for the non-fulfillment or the bad execution of the booking in case of force majeure, by the third party, by the customer, in particular the unavailability of the Internet network, impossibility of access to the website, outside intrusion, computer viruses or in case of prepayment not authorized by the bank of the bearer. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for reasons attributable to the customer will result in the cancellation of the order at the expense of the client, without prejudice to any civil or criminal action against the customer.8 Complaints
Complaints relating to the non-fulfillment or the bad performance of the reserved services must, under penalty of foreclosure, be brought to our knowledge in writing within eight days after the date of departure of the establishment.
The prices for the reservation of the services are indicated before and during the reservation.The prices are confirmed to the customer, in the commercial currency of the establishment, and are valid only for the duration indicated on the booking platform. If the debit to the establishment is in a currency other than that confirmed on the reservation, the exchange costs are to be borne by the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, visitor's tax, etc ...), if applicable, presented on the rates page, are to be paid directly at the hotel. The prices shall take account of the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected on the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected on the prices indicated on the date of invoicing.
The client communicates his / her bank details as a guarantee of the reservation, except for special conditions or rates, by credit card or private card (Visa, Mastercard, American Express, according to the possibilities offered by the booking platform of the establishment) (secured by SSL encryption), the number of the card, without spaces between the digits, and its validity date (it is specified that the credit card used must be valid at the time of consumption of the service) and the visual cryptogram. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or tariffs where the partial or total debit of the payment is made at the time of the reservation. This prepayment is called a deposit. In case of no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as lump sum indemnity, the total amount of the stay.In case of non-payment of a service or damage discovered after departure, the establishment will debit the sums due. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's credit card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, mistake of entry ... In case of problem, the client will have to approach his bank on the one hand, on the other hand to confirm its booking and its method of payment. In the case of a tariff subject to online prepayment, the prepaid amount, that is the deposit, is charged at the time of booking. Some institutions may generate invoices / notes electronically, the original file is certified and available online at the Internet address provided by the institution.11 Privacy
The client is informed on each of the personal data collection forms of the obligatory or optional nature of the answers by the presence of an asterisk. The information processed is for the institutions, elloha.com, its entities, its partners, its service providers (and in particular the online payment service providers). The customer authorizes elloha.com to communicate his / her personal data to third parties, provided that such communication is compatible with the performance of the transactions falling to elloha.com under these terms and conditions and in connection with the Customer Protection Charter of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the bank of the establishment for the execution of the booking contract. The customer is informed that this transfer of data can therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act.However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their capacity as a professional, have committed to the institution to take all security and data confidentiality measures for such data transfers.
12 Evidence Agreement
The entering of the required bank information, as well as the acceptance of the present general conditions and of the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in the computer systems of elloha.com. shall be kept under reasonable security conditions and shall be regarded as evidence of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.13 Force Majeure
Force majeure means any external event to parties that are both unpredictable and insurmountable, which prevents either the client or the institution from fulfilling all or part of the obligations provided for in the contract. Force majeure or unforeseeable circumstances are considered to be those recognized by the jurisprudence of the French Courts. Each party shall not be held liable in respect of the other party in the event of non-fulfillment of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the parties from performing their mutual obligations and that each party bears the burden of the costs arising therefrom.
14 Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment, without prejudice to the mandatory protective provisions that may apply in the country of residence of the consumers.
These General Conditions of Sale, the conditions of sale of the price reserved by the customer, and the voucher or reservation request express the full obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved tariff) and the present general conditions. These general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by Internet will be put on line by the establishment. As soon as it is put on line on the internet, the new version of the general conditions of sale by internet will apply automatically to all customers.